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Questions and answers

Everything people ask before they join.

Straight answers on cost, insurance, access and privacy.

Straight answers about cost, insurance, access and privacy. If anything is still unclear, ask Dr. Calloway directly at your meet and greet.

Membership and cost

How much does membership cost?

Plans start at $275 a month for Essential, $650 a month for Longevity and $1,450 a month for Executive. Yearly billing saves 10 percent. See the membership page for every inclusion.

Why pay a membership if I have insurance?

Insurance pays for treatment. It doesn't buy you a doctor who answers your texts, sees you today or spends an hour with you. The membership pays for that access and time.

Is there a contract?

Memberships are monthly or yearly. You can cancel with 30 days written notice, and within your first 90 days we refund unused months in full.

Is there a waitlist?

The panel is capped at 300 members. When it's full, new members join a short waitlist and we'll tell you honestly how long it is.

Insurance and Medicare

Do I keep my health insurance?

Yes. We strongly recommend it. Your insurance or Medicare continues to cover labs, imaging, specialists, hospital care and prescriptions.

Do you accept Medicare patients?

Yes. Many members are on Medicare. Your membership covers services Medicare doesn't, such as after hours access and extended visits.

Will you bill my insurance for visits?

We bill covered services to your insurance where appropriate, just like a traditional practice. We'll explain exactly how this works for your plan at the meet and greet.

Access and travel

How do I reach Dr. Calloway?

By calling or texting her direct number, any time of day. For routine questions she usually replies within the hour during the day.

What if I'm traveling and get sick?

You're never without your doctor. Wherever you are, you can call or video Dr. Calloway directly. If you need to be seen in person, we help you find trusted local care and stay in touch with the doctors treating you until you're home.

What happens in an emergency?

Call 911 first. Then let Dr. Calloway know. She can speak with the emergency team, share your history and follow your care closely.

Can I see her the same day?

Usually, yes. Same day or next day appointments are part of every membership.

Family members

Can I arrange a membership for my parent?

Yes, and many members join this way. You can book the meet and greet on their behalf and join by video. Read more on our families page.

Will you keep me updated about my parent's health?

Yes, once your parent gives written permission. They choose what we share, and can change it at any time.

Can my partner join too?

Yes. A second adult in your household joins at 30 percent off their plan.

Longevity

What does the Longevity plan test?

Advanced heart and metabolic labs, VO2 max, DEXA body composition, strength, mobility and sleep. See the full list on the Longevity page.

Do you sell supplements?

No. We don't sell supplements, drips or products of any kind. Our advice is never tied to a sale.

Privacy and safety

Is my information private?

Yes. We are a medical practice and follow HIPAA. Read our Notice of Privacy Practices for how your health information is protected.

Why doesn't the booking form ask about my health?

Because it doesn't need to. We only ask for contact details online. Your health is something we discuss privately, in person or by secure video.

Complimentary and no obligation

Meet your doctor before you decide anything.

Book a complimentary 20 minute meet and greet with Dr. Calloway. Bring your questions, your doubts and your calendar.

20 minutes In person or video No medical details needed to book

Who would the membership be for?

For me For a parent or family member For me and my partner Takes about two minutes. We confirm within one business day.
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